Refund and Returns and cancellation Policy

Certainly! Here’s a revised version of the Return and Refund Policy tailored specifically for the sale of healing stones, crystals, and accessories:

Returns and Refunds Policy:

We prioritize your satisfaction and aim to provide a seamless experience. Please review our return and refund policy below.

  1. Return Eligibility:

    • Healing stones, crystals, and accessories are eligible for return or refund only in the case of a specific issue or damage.
    • Customers must report any concerns with their shipment within 7 days of receiving it to qualify for a refund.

  2. Refund Procedure:

    • Approved refunds will be processed within 7 days and credited within 10-12 working days.
    • For Cash on Delivery (COD) orders, account details will be required for refund initiation.
    • Payments made via Credit Card, Debit Card, or Net Banking for prepaid orders will be refunded to the original payment method within 10-12 working days.

  3. Delayed Shipments:

    • If the ordered shipment is not received within 15 days from the order placement, you are entitled to claim a refund for the amount paid for the order.

Cancellation Policy:

While we strive to offer a satisfying experience, cancellations for orders once placed cannot be facilitated. However, until the order is pending pickup, you have the option to add items to your current order or exchange a product for an item of equal value.

Please note that our policies are subject to change at our discretion. We appreciate your understanding. For any queries or further assistance, please reach out to our customer service team.